Unifiedfx phoneview1/2/2024 ![]() Avoid the need to login multiple Finesse browser sessions.Avoid the need for multiple PCs or physical devices when testing. ![]() Test UCCX Monitor/Recording systems/components.Test ACD & Agent “Skills Based Routing”.Validate & Test UCCX Scripts and their Interactions.Perform End-to-End testing of your UCCX Systems.Should you wish to extend your testing capabilities and build more sophisticated test scenarios you will be able to optionally purchase additional virtual agent capacity. Included in your PhoneView version 7.0 license will be a single virtual agent which will allow you to register one agent locally for testing. Using the Virtual Softphones facility within PhoneView we can now also provide registering and control of virtual Contact Center Agents to provide non intrusive testing of agent Contact Center functionality. Non Disruptive Agent Testing using emulated UCCX Agents Support multiple UCCX systems and high availability.The new PhoneView licensing model by default will allow control of 10 configured agents and additional agents can be purchased if required. This can be used to facilitate testing with operational contact centre agents in real time. PhoneView version 7.0 has the ability to control UCCX Agents from inside PhoneView and is able to register multiple UCCX Agents on a single PC. Remote Phone Control of UCCX Agents from within PhoneView Should you wish to extend your testing capabilities and build more sophisticated test scenarios you will be able to optionally purchase additional virtual phone capacity. Included in your PhoneView version 7.0 license will be a single virtual phone which will allow you to register a Cisco Jabber endpoint locally for testing. Place test calls into Voice Mail & IVR systems, for example Cisco UCCX Contact Centre. ![]()
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